Shipping & Returns Policy
Returns & Exchanges
We want you to be completely satisfied with your Manal Ajaj experience. We accept returns or exchanges under the following conditions:
Eligible Reasons:
Product Defect: Must be reported within 24 hours of receipt. Please fill out our [Exchange & Return Form], and attach clear photos of the defect.
Wrong Item Delivered: If you received an incorrect item, we will arrange a free replacement or issue a voucher of equal value.
Lost Shipment: Must be Verified by the courier company as lost.
Conditions:
- Items must be returned within 7 calendar days of receiving your order.
- Items must be unworn, unused, with original tags and packaging intact.
- Customized or made-to-measure pieces are final sale and not eligible for return or exchange.
- Exchanges are limited to size only for the same product, subject to availability.
- Each order is eligible for one exchange only.
Can I cancel my order?
Unfortunately, orders can’t be cancelled after confirmation.